Crafting your unique diamond painting canvas takes about 5-6 days. We use a freshly made, non-toxic glue that performs best when it hasn’t been sitting in inventory. After creation, shipping can take between 1.5 to 3.5 weeks depending on your location (international shipping is closer to 2-3 weeks). As a small business, we're not as fast as the big guys yet, but improving shipping speed is one of our key goals as we grow. We appreciate your support!

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay for your convenience.

Yes, once your order has shipped, track it right on our website. If the tracking is not working just the contact customer service email for an update!

Due to the nature of our product, we do not offer returns. However, if your item is damaged during shipping, please contact us so we can discuss possible solutions to resolve the issue. 

At this time we do not offer custom diamond painting kits. Maybe in the future, I just have our hands full right now.

Our customer support representative can be reached via email at hellofallonofficial@gmail.com, or you can contact us at @fallongems on Instagram during business hours (9 AM to 2 PM, Monday to Thursday).

For our diamond painting kits, we offer two types of drills. Our standard canvas features acrylic drills, which are vibrant and durable. Our luxury option includes resin drills, which provide a higher level of detail and a glossier finish for a more premium look.

If you find yourself short on drills for your project, we will of course send you more! Just send us an email of the numbers on the top of your canvas, the color needed, and how many drills you estimate you need. We only do this once per painting so over estimating by a little is okay! :)

At Fallon Gems, we want to ensure that everyone can enjoy the art of diamond painting. Our standard canvas is designed to be affordable, making it accessible for all our customers. For those looking for a premium experience, our luxury canvas features higher quality materials and enhancements such as resin drills, providing a more refined finish and greater detail.

Yes, at Fallon Gems, we believe in fair compensation for creativity. All artists whose designs are featured in our kits are paid according to their terms and conditions, ensuring they receive recognition and payment for their incredible work.

Yes, all the artwork used in our diamond painting kits is fully licensed. We ensure that every design adheres to copyright laws, supporting artists and respecting their rights.

• Our diamond paintings are priced to reflect our commitment to quality, fair compensation, and giving back to the community. Here are some key reasons:By choosing our diamond paintings, you are not only investing in a therapeutic creative outlet but also supporting artists and contributing to a meaningful cause. Thank you for being part of our mission to make a positive difference in the lives of foster youth.

You can contact us via email at by using the Chat button in the bottom right hand corner of your screen. Our business hours, which are Monday through Thursday, from 9 AM to 2 PM Pacific Time. We are located in Southern California. We strive to maintain a flexible schedule to support work-life balance, so if you do not receive an immediate response, I might be spending quality time with my family. However, we are committed to providing excellent customer service and typically respond within 24-48 business hours.