Shipping policy
Last Updated: 01.23.2024
Thank you for choosing Fallon Gems. We want to provide you with transparent information about our shipping process to ensure a delightful shopping experience.
Processing Time: As we specialize in crafting unique custom diamond paintings, each piece is meticulously created. Due to the personalized nature of our products and high demand, please allow 2-4 weeks for order processing, creation, and quality assurance.
Shipping Rates: Shipping rates vary depending on your location and the shipping method selected at checkout. You can view the shipping cost before completing your purchase. We occasionally offer promotions with free or discounted shipping, so be on the lookout for those special deals!
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package's journey. Please note that tracking information may take some time to become available after shipment.
Shipping Destinations: We currently ship to the USA and many international destinations. If your location is not listed, please contact us to explore possible shipping arrangements.
Shipping Delays: While we strive to meet our processing and shipping timelines, unforeseen circumstances such as customs clearance, holidays, or other external factors may cause delays. Rest assured, we are committed to keeping you informed should any unexpected delays arise.
International Customs and Duties: For international orders, please be aware that customs duties and taxes may apply upon arrival in your country. Fallon Gems is not responsible for these additional charges. Please check with your local customs office for more information.
Lost or Stolen Packages: Fallon Gems is not liable for lost or stolen packages confirmed as delivered by the postal service. If you believe your package has been lost or stolen, please contact the carrier directly to initiate an investigation.
Address Accuracy: It is crucial to provide accurate shipping information during checkout. Fallon Gems is not responsible for orders shipped to incorrectly provided addresses. Please double-check your shipping details before confirming your order.
Contact Us: If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at HelloFallonOfficial@gmail.com.
Thank you for your understanding and trust in Fallon Gems. We appreciate your patience as we create a personalized masterpiece just for you!