• Customer Service Request

    Hey there! Need an update on your order or shipping status? Have a damaged or missing package? We're here to help! Please send us an email: support@fallongems.zendesk.com We will get back to you during business hours.

  • CUSTOMER SERVICE HOURS

    MONDAY: 9:00 AM -2:00 PM

    TUESDAY: 9:00 AM -2:00 PM

    WEDNESDAY: 9:00 AM -2:00 PM

    THURSDAY: 9:00 AM -2:00 PM

    FRIDAY -SUNDAY: UNAVAILABLE

  • TRACK MY ORDER

    Here's where you can track your order. If you haven't seen an update within 7 days of placing your order, feel free to email us for an update.

    TRACK NOW

LET'S CHAT!

We’re here to help! 😊 If you need to reach out to us, email us anytime and we will get back to you during our business hours. Please be sure to include your order number and any details we might need, so we can assist you as quickly as possible.

support@fallongems.zendesk.com

Instagram DMs: For your privacy, please avoid sending important information or details related to your order through our Instagram. We receive hundreds of messages, and I wouldn’t want to risk losing your information. Thank you for your understanding!

Thank you, and we look forward to hearing from you!

Email Us:

Need an update on your order or shipping status? Have a damaged or missing package? Need more drills?

We're here to help! Please email us here: support@fallongems.zendesk.com

We will get back to you as soon as possible! 📫

Please Note:

Thank you for reaching out! 😊 We strive to respond to all inquiries as quickly as possible, typically within the same day or by the next day.

Thank you for your patience as we transition to a few new systems! Response times may be a little longer than usual, but rest assured we’re working hard to get back to you as quickly as possible.

Your understanding means the world to us!
Crimson
Fallon Gems