We’re not Amazon (and honestly, we like it that way). Each kit is freshly made to order. We craft your canvas in 5–6 days, and shipping takes 10–25 business days depending on where you live (2–3 weeks internationally). Good things take time ✨
Visa, MasterCard, Amex, Discover, PayPal, Apple Pay — the usual suspects.
Of course! The moment your kit ships, you’ll get tracking info. If the tracking page is being a drama queen, just email us, we’ll sort it out.
Since every kit is made-to-order, we don’t do returns.
But if your package shows up looking like it just lost a street fight with the delivery truck, email us — we’ll make it right, no stress.
Want extra peace of mind? We offer shipping insurance to protect your package from damage, porch pirates, and other delivery drama.
Not yet! Between coffee breaks and managing the existing business, we’re maxed out — but one day, custom kits will happen. Pinkie promise.
Instagram DMs are where messages go to get lost. We get hundreds of messages in a single day some days. Email us at support@fallongems.com.
We’re around Monday–Thursday, 9 AM–2 PM PST, and reply within 24–48 hours (because inbox zero isn’t a mental health goal).
Both! We like options — and we know you do too! Read the product description for more info on the canvas you like!
No meltdown required. Email us with the numbers on your canvas (top left corner) and the color you’re short on. We’ll send extras, but just once, so estimate like the boss you are.
Been there. Swore about it. Vacuumed half of them up.
If you’re short afterward, email us. We’ll send reinforcements.
Because not everyone needs the velvet spa-day treatment (but wow, it’s nice).
Standard canvas = affordable + awesome.
Luxury canvas = buttery soft velvet + extra glam for serious diamond painting energy. It's for your pros out there!
Yes! We pay artists like the creative geniuses they are so they can keep making art instead of working for exposure. (Exposure doesn’t pay bills.) Artist are paid based on their terms and conditions.
100%. We don’t do copycat designs — we believe in giving credit where it’s due.
Because quality, shipping costs, fair pay for artists, and canvas donations to foster youth cost money!
Also, this is therapy. Try pricing that.
We’d love to, but here’s the deal: random freebies would mean fewer kits for our foster youth donations, and that’s where our heart is.
When you shop Fallon Gems, you’re helping us give creative outlets to kids who really need them. That’s better than random handouts any day.
Because boxes are just fancy clutter, babe. They raise shipping costs for no reason, and let’s be real, they end up in the trash five minutes after you open them. We’d rather put our money where the sparkle is, into high-quality kits, our mission to support foster youth mental health, and instead use smart, protective packaging that actually makes sense and saves you money.
Email support@fallongems.com or DM us at @fallongems.
We’re online Monday–Thursday, 9 AM–2 PM PST. If we don’t reply instantly, we’re probably knee-deep in sparkle or chaos, but we’ll get back to you ASAP.
